Hinds Care and Support Services

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement in the caring key question. Relatives told us that staff were caring and provided good care to their relatives.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Relatives told us that people had choices about their care and support.

Staff and leaders told us people were able to make choices about their care. For example, what to eat or what activity they wanted to do.

Care plans evidenced that people had equipment in place to maintain their independence. For example, some people needed a hoist to be transferred to their recliner chair. Care plans evidenced that there were 2 staff allocated where this was needed for safe transfers.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.