Hinds Care and Support Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The care planning process was not effective enough. There was not always enough information in care plans to meet people’s diverse needs. People’s likes and preferences were not always recorded.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives were very positive about the care agency staff. Overall people were satisfied with how care was delivered.

Staff and leaders told us they respected people as individuals and would not discriminate against people for any reason.

The providers care planning process did not always evidence people’s likes, dislikes and preferences. However, staff knew people well and provided care according to their wishes. The provider had policies and procedures in place about equality and diversity. Some staff had training in equality and diversity. This helped staff to understand people’s diverse needs.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.