Hinds Care and Support Services

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We assessed 1 quality statement in the well-led key question. We identified 1 breach of the regulation regarding governance. The provider failed to pick up shortfalls identified at this assessment. The provider did not have a robust system in place to check and monitor the quality of care. This meant people could not be assured that there was clear oversight of the service.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The registered manager told us they knew people’s needs well and had taken time to get to know them and carried out a full assessment of needs prior to starting the care and support package.

The lack of detail in risk and care plans meant staff did not have enough guidance to provide care in line with people’s assessed needs. The provider did not have a robust system in place to ensure information was recorded in enough detail for staff to follow. The provider did not provide staff with consistent training to be effective in their role. Overall, issues identified at this assessment could have been picked up by the provider if there had been a more robust monitoring and auditing system in place. The above outlined issues could place people at risk of harm.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.