Aster Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. This key question has been rated good. This meant people’s needs were met through good organisation and delivery. Care plans reflected people’s care and support needs. They were personalised and contained information on how people wished to receive their care and support. Care plans were reviewed regularly, and changes recorded where required.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were supported to live healthier lives and had choice and control over the activities they participated in. People and their representatives were involved in planning and reviewing their care and support. People and their relatives were encouraged to feedback on their care. The service worked in partnership with other agencies to ensure people’s care was planned and coordinated. One healthcare professional told us, “Staff usually seem keen to listen to my advice and often I am encouraged to email manager/deputy/nursing staff so that my recommendations are cascaded to others and noted within resident’s care plans. I always do this and to my knowledge those who I email always act upon my guidance. The deputy manager sometimes approaches me with, “Can we discuss this further?” so that is reassuring that I am being listened to.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.