Aster Care

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

There was good management and leadership at the service. There was a clear organisational structure. Staff and managers worked in partnership with key organisations to support care provision, service development and joined-up care. There were systems in place to monitor the quality of the service. Audits were completed periodically throughout the year. Where improvements had been identified, a home action plan was in place which identified how these were to be met.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

There was good management and leadership at the service. There was a clear organisational structure where all staff knew their roles and responsibilities. The service had a registered manager in place who demonstrated an understanding of their role and responsibility to provide quality care and support to people. As required by their registration, the provider had submitted the necessary notifications to CQC following significant events at the home, such as safeguarding matters and serious injuries. There were systems in place to monitor the quality of service provided and identify improvements. Where audits had identified improvements, these were recorded in the home action plan. Clear business continuity plans were in place. Complaints and concerns were taken seriously and used as an opportunity to improve the service. The majority of staff we spoke with felt supported by the management team. There were opportunities for staff to engage with the management team. Staff received regular supervisions and appraisals. Staff team meetings took place regularly where various topics were discussed and staff received updates on the service.

Staff and managers worked in partnership with key organisations to support care provision, service development and joined-up care. People had access to on-going health care. Records showed that people’s health needs were reviewed regularly by the GP, occupational health and dietitian for example. We received positive feedback from health and social care professionals. Comments included, “Overall, I have strong working relationships with staff and management at Aster and they seem to have an open door policy which is always reassuring I think to external staff and visitors.”

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.