Cardinal Care Services Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. One person’s health deteriorated quickly and a relative told us how proactive staff had been in identifying and acting on this because they knew the person’s health needs well and what action they needed to take. Another person was being supported by staff in a flexible way to ensure they continued to be involved in social activities that were important for them and enhanced their wellbeing. The registered manager told how the service continued to support people for a period of time when they were admitted to hospital; this was done in partnership with hospital staff and to ensure the best possible outcomes for people.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.