The Devonshire Also known as 1- 3883899011

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by kind and caring staff with whom they had established positive relationships. Staff treated people as individuals and supported them in a way which promoted choice, control, dignity and independence. Managers valued staff for the work they did and considered their wellbeing.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff were kind and caring. One person said of staff, “They are the best carers you could have, they are all lovely. If I were still living at home, I’d be all alone speaking to no one all day.” Relatives confirmed staff provided their family members’ care in a compassionate way. One relative told us, “I am very fussy and we are more than satisfied with the care here; every single member of staff is kind and caring.”

Staff explained how they ensured people’s privacy and dignity were respected when supporting them with personal care. A member of staff told us, “I make sure the door is closed and the curtains are shut. It is very important not to expose their body more than is necessary, so cover them with a towel and then wash one part of their body at a time.”

We did not receive feedback from partners about this topic.

We observed that staff were attentive to people’s needs and treated them with kindness.

People told us staff treated them as individuals and understood their needs and wishes. Relatives confirmed staff knew their family members’ individual needs and preferences about their care and support. One relative said of staff, “They have got to know [family member]; they chat with [them], they know what [family member] likes and what [family member] doesn’t like”

Staff valued the people they supported as individuals. One member of staff told us, “It is important to listen and to be sensitive to each person in their own way.” Another member of staff said, “You need to know people’s individual differences, as everyone needs help in different ways.”

We observed that staff knew people’s individual needs and preferences and provided support in line with these.

People’s needs and preferences about their care were recorded in their support plans, which ensured staff had access to this information.

Relatives told us staff supported their family members in a way which promoted choice, for example at mealtimes. One relative said, “At meal times they will show [family member] two plates, and ask ‘Which would you like?’, then get the meal.” Another relative told us, “They have a choice of foods; they say, ‘Would you like this?’ and they show an example.” Relatives said staff respected their family members choices about when they wished to receive their care. One relative told us, “They never force [family member] to do anything, they sit down with [them] and try to persuade [them]. If [family member] refuses, they keep coming back until [family member] is willing.”

Staff understood the importance of supporting people to remain as independent as possible. One member of staff told us, “We should support people to do as much as they can do, with their safety in mind.” Staff explained how they supported people to make choices on a day-to-day basis. A member of staff told us, “I will show people different clothes and let them pick from a selection. We use a show plate at lunchtime to help people decide.

Staff encouraged people to make choices about their daily lives and respected their decisions.

Staff were inducted and trained in a way which ensured they understood the need to promote choice and control when they supported people.

People told us staff were available when they needed them and that they did not have to wait when they needed care or support. One person said, “I feel so safe here. I’ve got a bell and there is no delay in staff arriving.” Another person told us, “They are with you pretty quickly if you ring your bell.”

Staff confirmed they were able to respond to people’s immediate needs. They said care and nursing staff worked well together to ensure people received prompt attention when they needed it.

We observed that people did not have to wait for care when they needed it.

Staff told us the provider considered their wellbeing and valued staff for the work they did. One member of staff said, “I think the company really cares about our wellbeing. The management are kind and we get lots of recognition.” Another member of staff told us, “I think I am valued for the work I do. To be thanked and recognised for what we do is so important.”

The provider’s policies and procedures helped ensure staff were supported to maintain their wellbeing. Staff had access to individual supervision and appraisal, which provided opportunities to discuss their role and their development and support needs.