Everliving Services - Peterborough and Cambs.

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by staff to have choice and control and make decisions about how their support was provided. We observed staff working with people and using their knowledge of the person to support them to make choices appropriately.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff understood the importance of supporting people according to their preferences. Staff gave examples of the choices people were offered, and how their independence was promoted.

Staff fully respected and promoted people’s privacy, dignity and independence. Staff offered personal care discreetly and made sure that people’s dignity was respected. Due to the presence of surveillance cameras as a security measure, there were reminders to staff in the office to remind people of them when walking between the bathroom and their bedroom. The surveillance cameras were appropriately registered, and only the registered manager and nominated individual had access to these recordings.

People’s confidentiality was maintained; records and information about people were kept securely and not left in communal areas.

We observed staff supporting people, in a person-led manner, facilitating the activity rather than taking control. Staff knew how to communicate with the person to ensure they were understood and listened to. If the person wanted to end the conversation or activity this was respected by staff. This also included the person requesting that the inspector leave their property.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.