Everliving Services - Peterborough and Cambs.

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received person-centred care and support from a core staff team that knew them well. People were supported by staff to spend time doing things they enjoyed, and go out into the community the way they chose to.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored their care and support in response to this. People’s care records contained a ‘one page profile’ which included information about what was important to them, and how they wanted to be supported. People have the opportunity to be supported by activity workers and make use of the service’s vehicles to access activities and areas of interest in the community.

The service recognises the importance of people accessing the community and being supported to carry out their rights as a citizen if they choose. This included enabling people to use their legal right to vote.

Relatives told us that their family members had a positive experience, and their interactions with staff led to positive outcomes. One relative said, “There is [member of staff] he’s brilliant. He really cares. I see how he interacts with [relative], they fist pump each other”. Another relative said, “The staff are kind and caring. They treat [relative] with dignity and respect. They make sure he looks presentable when I visit. His clothes are clean, he is clean. They are considerate”.

The registered manager informed us that all people were actively involved in contributing to the content of their care plan, when they wanted to. This included information about what is important to them. Staff told us that to develop a person’s initial care plan, they meet with people regularly and give them the time to discuss their current needs, or concerns. Staff will then feedback to management any updates to be added to the persons care plan.

Professionals informed us that the service actively requested more support and resources when they felt this necessary. Although at times this was not appropriate, the registered manager was reflective and responsive to partners. Professionals were confident that staff knew the people they supported well.

Rotas were in place showing how people got their shared and individual hours. The management team made sure that commissioned hours were being delivered.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.