Everliving Services - Peterborough and Cambs.

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People's needs had been assessed and we were assured that staff knew people well and were able to communicate their needs effectively. People were supported to access appointments with medical professionals. Staff had completed mental capacity act training and knew of consent requirements.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Staff showed understanding of the needs of the people supported and had received the right training. Support was organised for people to access services and staff knew people well and what they were doing on a daily basis. Relatives did feel that more activities could be planned for people.

We were assured staff understood people well and were able to communicate effectively. Staff worked with people to assess the risks associated with their day-to-day activities. We observed that there was enough staff to support people's needs.

Care plans contained a lot of information. In certain documents, there was too much information which also became contradictory. This was because staff had tried to include how a person’s condition had deteriorated, or include important information from a person’s past, however it could be interpreted as current information for new or unfamiliar staff. The registered manager was responsive to this feedback, and planned on removing all historical information from the current care plan, however including an important information about a person’s history for staff to be aware.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. This was clearly recorded in care plans. For example, a person’s care plan stated that, ‘[Person] may decide to go against the care plan and decline [their] personal hygiene despite understanding its advantages.’ Care plans were written considering the principles of the mental capacity act. Care plans also included information regarding a person’s mental capacity and any associated best interest decision. For example, in one person’s care plan we saw that they were deemed to have mental capacity for one area of their care plan, including evidence for consideration, however in another area of their care plan, it had been assessed by professionals that they no longer had capacity in this area.

Staff understood the importance of gaining consent from people and were able to tell us how they would obtain this. Staff had received training in Deprivation of Liberty safeguards (DOLs) and the Mental Capacity Act.

We saw staff asking people for their permission before supporting them with a task and giving people choice.