Springfield Care Centre

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Quality assurance systems were in place to ensure people received safe and personalised support. Systems were in place for staff to raise concerns. The care home worked in partnership with external professionals to ensure people were in the best of health. Learning took place following audits and feedback to ensure there was a culture of continuous improvement.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The home manager told us they were available and had an open-door policy, which meant that people, families and staff could speak to them. The home manager said, “My phone number is available to people, relatives and health professionals if they want to contact me. We also have an on-call service where staff contact management for advice and anytime.” Staff were positive about the home manager. A staff member told us, "[Home manager] is good at their job and wants the best for all. Doing a good job.” Another staff member commented, “The manager is doing fantastic job. If we have a problem, they encourage us to talk to them.” People were positive about the home manager. A person told us, “I’ve made a few complaints and have always been listened to. The home manager will sit down with me and we will write it down. They replied to me by letter and everything is dealt with. You can’t fault them. Another person commented, “I think the home is well run for my needs.”

A home manager was in place who knew the home, people, and staff well. The home manager is registered with the Care Quality Commission. Staff were positive about the management of the home. The home manager had received leadership training as part of their role and told us they were supported.

Systems were in place for staff to raise concerns internally and externally. Staff knew how to use the whistleblowing policy and understood their role and responsibilities of reporting concerns and knew who to go to if they needed to. The home manager told us how they encouraged staff to speak up and said, “We ask staff to complete surveys that they can complete anonymously. Also staff have regular supervisions where they are able to discuss any concerns that they may have. I also do walk arounds where I speak to staff to check all is well.”

A whistleblowing policy was in place that included details on how to raise concerns both internally and externally, which allowed staff freedom to speak up. Staff feedback was also sought as part of supervisions and staff meeting. We saw the provider had a complaints and compliments system in place, which captured feedback from people. The provider addressed all complaints in accordance with the providers policies and procedures.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The home manager told us that the home carried out a number of audits to ensure that it was safe. In addition to audits, meetings were held with staff, relatives and people to obtain feedback and make improvements where possible. People told us people enjoyed living at the home. A person told us, “I have never needed to make a complaint. There is nothing the home needs to improve on.” Another person commented, “It’s an immediate response when you have a concern. Everything is managed straight away.” Staff told us they enjoyed working at the home. A staff member told us, “I like working here. I have been here 5 years and I am not going anywhere.” Another staff member commented, “It is a nice place to work, it is mentally demanding, but I enjoy it.”

We saw the provider carried out a range of audits covering different areas such as medicines and care plans. Learning took place following audits to ensure people received safe and effective care. The home manager had a system to identify any improvements to the service, which were added to an improvement plan.

The home manager and staff told us they worked in partnership with health and social professionals to ensure people were in the best of health at all times.

Partners we sought feedback from did not raise concerns about the home.

Records showed the home worked in partnership with social and health professionals to ensure people received safe and effective support.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.