Sandbanks Resource Centre

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. Though the assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains good. People received support to remain as independent as possible and people’s care plan included guidance for staff on how to support independence.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People confirmed staff members provided the level of support they required to maintain their independence. People also stated that staff supported them to make choices about their care. People explained that there were activities arranged including celebrating specific events with comments including, “There is an entertainments lady. She will bring in books from the library. I read thrillers,” and “They do celebrate special days like Christmas, Easter, Valentine’s – there’s always a special day.”

Staff said they encouraged people to be as independent as possible and they provided the level of support each person required.

Care plans identified the person’s care needs and how they wanted their support to be provided.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.