Oasis Group (London) Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. People’s needs were assessed before the provision of care. Care plans were then developed which were person-centred. People were involved in developing their care plans. People were able to consent to their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed before the provision of care, and then on an on-going basis. The provider met with the person, and their relatives where appropriate, to carry out an initial assessment of their needs. This included needs related to personal hygiene, mobility and equality and diversity. Care plans were then developed based upon the initial assessment. These were person-centred and sufficiently detailed. Staff had access to care plans through an app on their mobile phones and copies were kept in people’s homes. Care plans were reviewed every six months, or sooner if there was a significant change to the person’s needs. This meant they were able to accurately detail how to support people as their needs changed over time. People told us staff understood their needs and how to support them. One person told us, “They [staff] know my needs and they know how to best help me. They help me with personal care, dressing, undressing, and supervising whilst I am in the bath, they help me with my shoes and socks and they help me with my underwear. I broke my back and my shoulder so would never be able to do certain things without their assistance.” People also said they were involved with developing care plans. A relative told us, “[Person] does have a care plan and I was involved in the plan."

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported to consent to their care. The nominated individual told us that the care and support provided was agreed together with the person receiving their care. People then signed a consent form, where they agreed to consent to various different elements of support. Mental Capacity Assessments were carried out with people to determine if they had the capacity to consent to the care provided The nominated individual told us that where people lacked the capacity to consent, family members acted on their behalf. Staff told us they asked permission from people before providing them with support. One staff member said, “We always ask their permission and seek their consent.” Staff had signed confidentiality agreements to help ensure they did not share any information about people unless authorised to do so.