Hexpress Health Support Office

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We found the provider had safe and effective systems. We found the provider had effective systems in place for care management, risk management and quality assurance. For example, the provider used a digital record systems to facilitate efficient and secure information sharing. We found the digital record system made it easy to identify all prescribing for each individual patient

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People who use the service did not raise concerns about their care and treatment.

This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.

There were safe systems and processes for assessing and reviewing patient care.

People who used the service did not raise concerns about the care and treatment they received.

Staff and leaders worked together to assess and review patient care and well-being.

There safe systems and processes in place.

People who use the service did not raise concerns about their care and treatment. We found there were systems which fostered clear communication. For example, there were clinical meetings. We saw evidence the discussions at these meetings were documented and shared with relevant members of staff.

Staff worked effectively across teams and services to support people.

Leaders told us they were systems in place to promote multi-disciplinary team work and communication.

This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.

People who used the service did not raise concerns about their care and treatment.

Staff supported service users in living healthier lives.

This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.

People who used the service did not raise concerns about their care and treatment.

Staff and leaders worked together to routinely review care and treatment and share learning.

This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.

People who used the service did raise concerns about their care and treatment.

Staff informed patients of the rights around consent and documented patient consent when provided care and treatment.

This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.