Hexpress Health Support Office

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We found no concerns when assessing the provider the key question of safe. We found the provider had systems in place for reviewing their quality of care. For example, there was evidence of regular clinical audits taking place. We reviewed clinical audits for the treatment of acne and the prescribing of weight-loss medication. We found the clinical audits identified learning and used NICE guidance as a benchmark. We saw evidence the provider had systems to identify learning. For example, we reviewed the providers system for managing patient complaints. We found there was a clear system embedded which identified and shared learning from complaints.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.

Staff told us there was a culture of safety and transparency.

Embedded systems allow for learning and improvement to take place.

This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them. We reviewed 21 patient records during the assessment. We did not find any concerns; we did find evidence of good clinical decision making.

Staff told us there was a culture of safety and transparency.

Leadership told us they prioritised supporting a culture of openness where staff felt able to raise concerns.

The service had systems in place which supported learning and improvement.

Staff told us they felt supported raising concerns.

We found evidence of safe systems and processes.

This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.

Staff and leaders told us they prioritised safety and risk management.

We found evidence of safe systems and processes.

Leaders and staff told us their equipment, facilities and technology support the delivery of safe care.

This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.

There were safe and effective systems in place.

This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.

Staff worked together to provide safe care that met people's needs.

There was evidence of effective systems and processes which prioritised safety.

People who used the service did not raise concerns about their care and treatment.

Staff and leaders were up to date with infection, prevention and control training.

The service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.

There was a system in place to identify and control the risk of it spreading.

Medicines and treatments were safe and met people's needs. When we reviewed clinical records we found prescribing was in line with NICE guidance. In addition, we found the provider had a regular schedule of two cycle clinical audits which focused on safe treatment and prescribing.

Staff worked together to provide safe person centred care.

This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.

There were safe systems and processes.