Hexpress Health Support Office

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found the service was well-led. We found evidence there were clear roles and responsibilities, systems of accountability, and good governance to manage and deliver high-quality care. For example, there was evidence of an ongoing schedule of clinical audits and evaluations of the services provided, evidence of systems which supported learning and evidence of ongoing engagement with staff and people who use the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Leaders and staff told us there was a shared vision, strategy and culture.

This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.

Staff and leaders had the skills, knowledge and experience to carry out their roles.

This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.

Leaders told us they supported a positive culture where staff felt empowered to speak up.

This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.

Leaders told us they promoted an inclusive and fair culture which supported equality and equity.

This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.

Staff and leaders told us there were clear roles and responsibilities and good governance. When we assessed the service we found evidence of good governance systems. For example, there were systems in place to ensure clinical effectiveness through patient engagement, clinical audits, case studies, the use of evidence-based treatments and ongoing training and development for staff.

This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.

People who used the service did not raise concerns about their care and treatment.

Staff told us learning was shared with partners.

Leaders understood their responsibility to ensure collaborative partnership working.

This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.

Staff and leaders focussed on continuous learning and improvement. We found evidence of systems which supported learning and improvement. For example, there were systems in place for collecting and analysing patient feedback and complaints and systems for ensuring staff were up to date with the training required for them to safely carry out their individual roles.

This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.