Ruddington Manor Care Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider and the management team undertook regular reviews and sought feedback from people of their experience of living at Ruddington Manor Care Centre and encouraged people to make suggestions for improvements. Relatives told us they were included on all aspects of their loved one’s care and were asked for their feedback on a regular basis.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and their relatives said they felt included and listened to and were confident to raise concerns or give feedback where needed. Some people commented that were not fully aware of who the manager was but understood they were new to the role and this would take time.

Staff we spoke with confirmed they were given opportunities to give feedback and seek support if needed. Staff said they took part in regular staff questionnaires and had supervisions with a team leader or manager on a consistent basis.

We saw evidence of quarterly feedback questionnaires being completed by staff and people and/or their relatives. Where concerns had been raised, the management team had implemented action plans to address these concerns. For example, the latest questionnaire showed a lack of staff to undertake meaningful activities with people. The management team have since actively recruited to this position to ensure improvements are made in line with people’s wishes.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.