Vauxhall Primary Health Care

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 2 quality statements from this key question. We have combined the scores for these with scores based on the rating from the last inspection, which was outstanding. Our rating for this key question remains outstanding. The provider had a good understanding of the local population. They had arrangements in place to identify people’s communication needs and preferences and made reasonable adjustments to support equity in experience and outcomes.

This service scored 93 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received the most appropriate care and treatment to meet their needs. The provider made reasonable adjustments where necessary.

Staff told us they supported patients to meet their needs. Staff told us patients supported each other through winter warmers tea and toast sessions. Leaders told us there were challenges to delivering person centred care based on the demographics of the practice. They told us individual care plans and reasonable adjustments were put in place when needed.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Feedback from people using the service was positive overall about the care and treatment they received. 98% of patients from the NHS England GP Patient Survey results stated that during their last appointment they were involved as much as they wanted to be in decisions about their care and treatment.

Staff and leaders understood the importance of providing an inclusive approach to care and made adjustments to support equity in peoples experience and outcomes.

The provider had processes to ensure people could register at the practice, including those in vulnerable circumstances such as homeless people and the travelling community. We found the practice had a triage protocol but this was not followed consistently. Staff used their judgment rather than following a script. Patients were signposted and appointments were given based on the information given. We raised this with the provider for review to ensure patients were signposted appropriately.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.