Vauxhall Primary Health Care

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• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We assessed 2 quality statements from this key question. We have combined the scores for these with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. The practice had a culture focused on supporting the community. There were clear roles and responsibilities. There were processes for managing risk, issues and performance.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff and leaders told us they were clear on their individual roles and responsibilities. Leaders and managers supported staff. Leaders were in the process of reviewing their sustainability and succession planning for staff retirement March 2025. The practice had a green lead to look at green initiatives. The role of the green lead was to help reduce the practice environmental impact and make the practice more sustainable.

The provider had established governance processes that were appropriate for their service. Staff could access policies and procedures. Managers held regular practice meetings with staff where they discussed safeguarding, deaths, research, nursing, secretary, reception and network updates.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Leaders were reviewing access at the practice and were in the process of making plans to improve this. A new telephone system had been put in place with additional funding. This had improved peoples experience and monitoring of the telephone system.