- Care home
Hope Lodge Care Home
Report from 27 February 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment 24 February 2025 to 11 March 2025. Hope Lodge Care Home is a specialist service that supports autistic people or people living with a learning disability. There were 3 people living at the service at the time of our assessment.
We assessed the service against 'Right support, right care, right culture' guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.'
We found 2 breaches of the legal regulations concerning safe care and treatment, and governance.
Medicines were not always managed safely. People's health and safety were not always well assessed in care plans and risk assessments. Environment and infection control practices were not always safe. Governance systems continued to not be operated effectively to identify and make improvements.
However, staff understood the risks people could experience. Staff were recruited safely. People's communication needs were assessed. Staff promoted people's privacy and dignity. Staff felt supported.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
People's experience of this service
Not all people could speak with us in detail about their experiences. Where this was the case, we also assessed people's experience by speaking with relatives and staff, reviewing people's care records and observing the care and support they received. People did not always receive their medicines safely. People’s needs and preferences were not always fully assessed and met. However, people’s communication needs were met. People’s cultural and religious needs were considered. People had received support from external professionals. People’s independence was promoted. Relatives told us staff treated people kindly, and they could give feedback on people’s care. A relative told us, " Yes, I think [family member] is safe there,’’ and another said, “I feel [family member] is very safe.”