Hope Lodge Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Improvements were needed in care plans to provide person-centred guidance on supporting people with their prescribed medicines, managing health risks and achieving objectives. However, people were able to pursue their interests such as visiting social clubs, going to the library, shopping and bowling. People were also supported to decorate their bedrooms in line with their preferences. One person told us they were happy with how their bedroom had been decorated.

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Staff understood people's needs and preferences well and how to support people with emotional distress. This included knowing when to allow people to have undisturbed privacy and space to promote their wellbeing.

The service understood people’s communication needs and supplied information in formats that were accessible to them. For example, people were supported with pictorial timetables to help them organise their time. Care plans guided how best to communicate with people, such as using objects of reference and checking back with people to ensure they understood information.

There were systems for people to share feedback and ideas. Regular documented keyworker sessions and house meetings took place with people. These were used to discuss items such as the weekly menu, activities, infection control, complaints and concerns. We saw evidence of surveys completed by relatives to provide feedback on the service.

The service made sure that people could access the care, support and treatment they needed when they needed it. People had been supported to access external health care services appropriately.

People living with learning disabilities and autistic people are more likely to experience disparities in being prescribed psychotropic medicines in relation to the general population. We identified people had received psychotropic medicines without there always being a documented cause to do so. This mean we could not be assured the service always supported people in removing barriers and inequalities in this area.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future. At the time of our inspection, nobody was approaching the end of their life. However, relatives confirmed they had been involved and consulted with in care planning.