Hope Lodge Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity. We observed positive interactions such as staff knocking on people's doors and waiting for a response before entering and people being offered choices during our visits. A relative said, “The carers are really caring, they have a human touch, it is not a façade.”

The service treated people as individuals and made sure people's care, support and treatment met people's needs and preferences. They took account of people's strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. For example, people's cultural and religious needs had been considered and assessed.

The service promoted people's independence. We observed people were able to independently access all areas of their home and prepare their own meals, and records showed they had regularly taken part in the upkeep of the home. People had support to regularly follow their interests and past times. Staff understood what people could do for themselves and where they needed to be on-hand to support. For example, a staff member told us a person was mostly independent with their personal hygiene and loading up the washing machine and they had been supporting another person with gaining independence in making hot drinks.

The service listened to and understood people’s needs, views and wishes. Staff were aware and told us how they would communicate with people to minimise anxiety and discomfort. For example, a staff member told us it was important that a person was supported to get one of their hygiene products at a specific time to prevent anxiety and distress.

The service cared about and promoted the wellbeing of their staff. All staff we spoke with felt well supported by the provider. They told us they enjoyed working at hope lodge and felt free to approach them with any concerns they had.