Umika Lodge Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We did not look at all quality statements for Caring at this assessment. The service was Caring. People’s individual needs and preferences were well documented, and this was reflected in their care, treatment, and support.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff understood the importance of treating people as individuals with their own specific needs and wishes. For example, they knew the type of activities that different people enjoyed and also their preferences in relation to eating and drinking and dressing. A staff member said, “I feel like we do everything we can to meet people’s needs. I feel people are happy here and feel they are safe to express otherwise.” Another said,” We deliver care around what each person’s wishes are.”

People’s care plans were up to date, personalised and contained information about their individual needs and preferences.

The provider had a care planning system that ensures each person has care plans developed that are personal to their needs, choices and preferences. The registered manager said, “As part of our initial assessment of any new resident we explore the resident's individual choices and preferences to ensure we are best placed to meet their social, personal, cultural, ethnic and religious wishes and preferences. All of these are documented within a lifestyle plan, which continues to be reviewed and amended as long-term needs and abilities alter.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.