Umika Lodge Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The last rating for this service was requires improvement (published July 2022) and there were breaches of regulation. At this assessment enough improvement had been made at this inspection and the provider was no longer in breach of regulations

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff demonstrated a good understanding of people’s support needs and preferences. Staff supported people in a person-centred way, supporting them in line with their individual needs. A family member said, “staff can not do enough for people.” An other said, “My [relative] has thrived since being at Unika Lodge.”

Staff told us about different people’s interests and likes. One staff member said, “Person centred care is about keeping the person at the centre of what we do and listening to their wishes.”

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider has processes in place to provide information to people this includes a policy on accessible communication.

The provider said, “Our philosophy of care and our care planning process is based upon the resident being as actively involved in their care as possible, maintaining relationships with family and friends, and staying as independent as their care and treatment needs will allow.” The manager told us the office door is always open, and people can come and share their views. The provider told us they have a WhatsApp group for families, and we reviewed notes from residents’ meetings where people have been consulted with and offered choice of activities.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider told us they are inclusive of all cultures and pride themselves on being able to meet the needs of people from different minorities. The provider told us how they have provided Halal foods and how they have been able to adapt to meet the cultural needs of Muslim staff and people. Staff understood people had a right to be treated equally and fairly. They understood that people had different religious and cultural needs and how they would support them in these areas.

People’s care plans contained information about their individual wishes and preferences in relation to how their social, cultural and spiritual needs should be met. Training records showed staff received equality and diversity training which helped them to understand discriminatory behaviours and practices.

The provider had systems in place to provide end of life care, this included advanced planning process that where appropriate involved people’s families and loved ones. The provider said, “It is important to work in partnership, so people have a dignified passing.”