Dove Valley Mews

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to make choices and be as independent as possible. People were supported in their own bespoke living areas, which included their chosen personal effects. One person said, “I chose how my room is decorated, I am happy with it. I have my own car and enjoy going out. Staff do my shopping for me; I choose what I like to eat.” People had their own menus formulated with them each week and chose food they enjoyed. We saw people had chosen take away meals and a person told us they enjoyed bacon which was crispy, this was seen on the day of the inspection. We also saw plenty of fresh fruit and vegetables, snacks and drinks available to people. People were involved in monthly meetings about their support, in which they could raise suggestions and concerns. These could be further improved by adding an action plan, to evidence suggestions had been undertaken. Information was given to people in accessible formats, such as safeguarding information and how people could complain about their care. We observed kind and compassionate interactions between people and staff. We saw people actively seeking out staff, playing games with them and giving staff a hug.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.