Dove Valley Mews

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People had detailed, up to date and individualised care plans in place, including detailed information about how people communicated and made choices. Care plans were also in pictorial format, to provide people with an easy-to-read version of their records and records evidenced people were involved in planning in their care. A relative said, “Staff are knowledgeable about [Name’s] needs and know how to care for them in a way which suits them. We are consistently updated about [Name’s] changing needs.” People had an annual health check and a health action plan in place. Pictorial signage was available throughout the service, to assist people to orientate themselves around the service and maintain their independence. Where people displayed behaviours of distress, care records were detailed, and staff knew people well. We observed staff speaking kindly about people surrounding incidents and praising people for managing their behaviours and showing inspectors their homes. Peoples cultural and religious needs were met. For example, 1 person received a Halal diet and had been supported to listen to music, reflective of their cultural background.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff were trained and worked in line with the principles of the Mental Capacity Act (MCA). People had their capacity assessed and best interest decisions made as required. This included decision specific assessments, such as people choosing to get a tattoo. The service had several door locking systems in place to keep people safe and this was assessed appropriately and best interest decisions made. Where required, people had appropriate Deprivation of Liberty Safeguards (DoLS) authorisations in place. Staff told us how they gained consent from people and promoted their independence. A staff member said, “We use least restrictive practice, we listen to people. Staff are very respectful to people, this is their home, not our workplace, we give privacy and dignity to people.” We saw people making their own choices, for example 1 person liked to sleep on bean bags as opposed to a bed and this was provided for them.