Dove Valley Mews

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders were innovative in how they listened to information about people who are most likely to experience inequality in experience or outcomes. Staff and leaders actively used this information to provide exceptionally tailored care, support and treatment in response to this. People were supported to achieve good outcomes, which were meaningful to them. A staff member said, “I love my job. I love the people I support. I have a good relationship with people. They do lots of activities, they go out to things like farms, shopping, nightclubs and holidays. People use the garden and the cabin. They played in the snow.” People were supported to access the community and undertake activities of their choice. For example, one person was supported to attend a concert of their favourite singer and wrestling shows. Another person was supported to attend a railway museum, and other people were supported to go on holiday. Activities were tailored to each person, with some people formulating activity plans and others choosing activities each day, as per their preferences. One person said, "Sorry I don't have time to talk to you (inspectors), I am off out for a pint." One person was in the process of obtaining new pet fish and there was a garden room where activities or quiet time could take place. People told us they were happy and felt safe living at the service. A relative said, “[Name] is independent, they go everywhere. Staff are always updating us about their activities and experiences. The service is also good at empowering [name], they have supported them to budget and save to buy a new TV.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.