Helping Hands Christchurch

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Encouraging independence was at the core of the service. Staff supported people to remain well in their own surroundings. A relative said, “The best part is the genuine care and companionship provided. The support makes daily life easier and less stressful, allowing for independence, while knowing help is always available when needed.” Care plans and risk assessments demonstrated the promotion of independence and focused on people’s abilities. Staff told us they understood the importance of supporting people to maintain or regain their independence. A member of staff said, “It is important that we promote people's independence as much as possible because it is their right, it dignifies them, shows respect to the person as an individual. It empowers them to make choices and use their abilities.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.