Helping Hands Christchurch

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People and their relatives told us their rights were respected by staff. A relative said, “They treat my loved one with respect, and they are discreet.” Staff had access to various ways of raising concerns about treatment which discriminates, they told us the registered manager would take them seriously. Staff training, guidance and observations meant staff were reminded of their responsibilities. Staff teams were from diverse backgrounds, and everyone was accepted. All policies and procedures within the service were in accordance with relevant legislation to ensure people and staff received fair treatment. This was the culture throughout the service. People were valued and appreciated. A person told us, “Staff give me hope.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.