- Homecare service
Cheshire & Manchester
Report from 9 May 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment:14 January to 29 January 2025. Cheshire and Manchester, known to people using the service and staff as AFG (Alternative Futures Group), is a supported living service providing support to people who live in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. At the time of the assessment, 111 people were receiving support with personal care.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People and their relatives were involved in the assessment of their needs. Staff knew the people they supported well.
Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent. Where people did not have the capacity to make decisions regarding their care and support, staff ensured relatives or friends were involved in the best interest process.
People's experience of this service
The Provider was able to demonstrate how they were meeting the principles of right support, right care, right culture.
We gained consent before we visited people in their own homes. During our visits we spoke to people who lived in the supported living services and completed observations to enable us to gain peoples views. We contacted relatives by telephone.
People were happy with the support they received; we observed positive interactions between staff and people living at the service. One person told us, “Staff are really good, and they look after me.”
People and relatives told us there were enough staff to support them when they needed assistance and to support them to access the local community.