West Banbury Cottages

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment, we rated this key question as good. At this assessment, the rating has remained as good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People had the opportunity to try new experiences, develop new skills and gain independence.

Care was personalised and staff worked to deliver person-centred care which maintained people’s dignity with understanding. A relative commented, “All staff have been very friendly and enthusiastic, and my son always responds to them with a big smile.”

Throughout our visit, people were proactively encouraged by staff to make choices and be in control of their own lives.

Staff knew when people needed their space and privacy and respected this.

Activities formed an important part of people’s lives. People engaged in a variety of person-centred activities.

The service had systems and processes to ensure support plans were regularly reviewed and updated in line with people’s changing care and support needs.

With the exception of people’s food preferences, people’s support plans were person-centred and promoted people’s individual care and support needs. However, we found people’s choices in regard to food likes, dislikes, preferences and intolerances were limited in support plans. We discussed this with the manager overseeing the service, who acknowledged this to be the case and agreed to address this as a matter of priority. Following our inspection, we received evidence of updated support plans which were much more detailed regards to people’s individual food choices.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.