West Banbury Cottages

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment, we rated this key question as good. At this assessment, the rating has remained as good.

This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes and shared this securely with others when appropriate.

West Banbury Cottages had been developed and designed in line with principles and values that underpinned best practice. This ensured that autistic people or people with a learning disability who used the service could live meaningful lives that included control, choice, and independence. People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

The service had clear and effective governance, management, sustainability and accountability arrangements to monitor the quality and safety of the service.

Audits were completed by the manager overseeing the service and the provider on a regular basis as part of monitoring the service provided. This enabled them to identify any trends to ensure the service was meeting the needs of people being supported. Where actions were needed, these had been followed up by senior staff. For example, support plans and risk assessments were updated and care planning now included involvement of relevant health and social care professionals.

The service was open, honest, and transparent with people when things went wrong. The provider recognised their responsibilities under the duty of candour requirements and staff followed the service’s policies and procedures.

The service had notified CQC about any significant events at the service. We use this information to monitor the service and ensure they respond appropriately to keep people safe.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.