West Banbury Cottages

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment, we rated this key question as good. At this assessment, the rating has remained as good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People’s care, treatment and support promoted equality, removed barriers or delays and protected their rights, including those related to protected characteristics under the Equality Act.

People were empowered by staff to give their views and understand their rights, including their rights to equality and their human rights. Leaders and staff understood how discrimination and inequality could disadvantage people using the service and took action when needed.

People had individual communication plans that detailed effective and preferred methods of communication, including the approach to use for different situations.

Staff supported people through recognised models of care and treatment for people with a learning disability or autistic people. Support focused on people’s quality of life outcomes and staff regularly monitored and adapted people’s outcomes as a person went through their life.

Staff provided people with personalised, proactive and co-ordinated support in line with their communication plans, sensory assessment and support plans. Staff used person-centred planning tools and approaches to discuss and plan with people how to reach their goals and aspirations.

Staff supported people to access community facilities. For 1 person who loved guinea pigs, a goal was to work with animals and staff had supported them to access a community group which focused on animal welfare.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.