Concord Care Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last inspection we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care and support in response to this. Staff were respectful of people’s individual needs, and supported them in line with their preferences, wishes and beliefs. A care worker said, “I aim to create a space where individuals can grow, maintain their dignity, and feel empowered to make choices that reflect their personal values and dreams.” Care records included information on people’s religion, culture, their preferred name, pronoun and language. An equalities and diversity policy was in place which outlined that everyone should be respected and there was zero tolerance regarding any form of discrimination. The registered manager told us, “Our care plan is specific to the person. We are able to identify what their needs are and how they could be discriminated or treated unfairly. We follow up with them what they want and how they like to be addressed, who they like in their house. We protect their rights and we protect their dignity.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.