Redesdale Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness and respect. Most people spoke positively about the caring nature of staff. Comments included, “I like them they are genuine” and “They do it [care] with a happy heart.” We observed positive interactions between staff and people. People told us and our observations confirmed that people were supported to carry out daily living skills such as housekeeping to maintain their independence and promote feelings of self-worth. There was a planned activities programme in place. There was mixed feedback around activities provision. We received several comments that activities could be improved. Other people told us there was enough going on to occupy their attention.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness and respect. Most people spoke positively about the caring nature of staff. One person told us, “[Name of staff member] is the mental health champion, if I’m down I have a chat, she’s picked me up a lot. If I have a problem, I see her all the time, she’s a tonic.” We observed positive interactions between staff and people. Staff felt everyone worked to the key values around kindness. Care plans were in place which documented people’s preferences and wishes.

People were treated as individuals and partners in their care. Most people spoke positively about the individualised care they received. We observed person centred interactions between staff and people. Staff knew people well and could describe people’s individual needs and how they met them. Care plans were in place which documented people’s preferences and wishes.

People were supported to be as independent as possible and have choice and control of their lives. People told us and our observations confirmed that people were supported to carry out daily living skills such as housekeeping to maintain their independence and promote feelings of self-worth. Care plans were in place which documented how to support people’s independence, choice and control. Staff knew people well and could describe how they supported people to help make sure they promoted people’s independence and ensured people had choice and control over their lives. We received concerns from one person that they felt they did not always have choice and control over their life. We passed their concerns to the management team to be reviewed. There was a planned activities programme in place which included trips out into the local community, exercise-based activities, pamper sessions, visiting entertainers and music-based activities. We received several comments that activities could be improved. Other people told us there was enough going on to occupy their attention. People were asked about their “Big wish” and staff then endeavoured to make this happen. For example, one person said they would like to go to Barbados; whilst this was not possible; staff suggested they could “bring Barbados” to the person by having a Barbados themed party.

Most people and relatives told us that people’s needs were met in a timely manner. We observed positive interactions between people and staff. We received concerns that one person’s needs were not always met promptly especially at night. We passed this information on to the registered manager for their review. The registered manager told us, and our observations confirmed that she completed out of hours visits including at night and the weekend to monitor that people received high quality compassionate care at all times.

There was a system in place to ensure the wellbeing and progression of staff. The home had a supportive and inclusive culture where the equality and diversity of people receiving care, as well as the staff team were respected. Staff told us they felt supported and were given the opportunity to develop their skills through training and support.