Redesdale Court

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

A quality monitoring system was in place to review all aspects of the service. There was a positive culture at the home. Staff spoke highly of the support they received form the management team. A diverse staff team worked at the home. All staff were supported to ensure they experienced positive outcomes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff felt supported in their roles, they received regular supervision with their line manager. Staff spoke highly of the support they received from the management team. Staff described the registered manager and deputy manager as “amazing” and “brilliant.” One staff member told us, “[Name of registered manager and deputy manager] have done an amazing job, raising standards – it’s a good place to work.”

A diverse staff team worked at the home. All staff were supported to ensure they experienced positive outcomes. People and relatives told us, “It’s a liberated home, they decorated it for Pride week” and “Staff wore their national costume for a week recently.”

There were processes in place to encourage staff to share concerns and speak up. Staff told us that management staff were approachable and supportive. Staff were confident any concerns they raised would be acted upon.

A diverse staff team worked at the home. All staff were supported to ensure they experienced positive outcomes. People and relatives told us, “It’s a liberated home, they decorated it for Pride week” and “Staff wore their national costume for a week recently.”

A governance system was in place. The provider had clear responsibilities, roles and systems of accountability. They used these to manage and deliver good quality care and support. Audits and checks were carried out on all aspects of the service and action was taken if any shortfalls were identified.

People told us they were supported to access health and social care services. There were links with the local community including the school. Staff explained that following Covid-19, local community organisations had been hesitant to visit and get involved with the home again; however, this was improving. Health and social care professionals told us they were involved in people’s care where required.

There was a system in place to identify and share learning both at location and provider level. Accidents and incidents were monitored so any lessons learned could be shared across all services, so action could be taken to help ensure people acheived positive outcomes.