Redesdale Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Most people told us that staff were responsive to their needs. We received a concern regarding how relationships were facilitated within the home and visiting arrangements which we passed to management staff to review. We observed person-centred interactions between staff and people. Staff knew people well and could describe how they provided individualised care to people. Whilst records were available to evidence how formal complaints were managed and monitored, it was not always clear how informal concerns were dealt with and monitored for any trends or themes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Most people told us that staff were responsive to their needs. We received a concern regarding how relationships were facilitated within the home and visiting arrangements which we passed to management staff to review. We observed person-centred interactions between staff and people. Staff knew people well and could describe how they provided individualised care to people.

People were supported to access health and social care services. Health and social care professionals told us that they were involved, when required in people’s care. An electronic care management system was in place. Staff recorded visits, advice and any treatment from health and social care on the electronic system.

Since 2016 onwards all organisations that provide publicly funded adult social care are legally required to follow the Accessible Information Standard (AIS). The standard was introduced to make sure people are given information in a way they can understand. The standard applies to all people with a disability, impairment or sensory loss and in some circumstances to their carers. The provider was meeting the AIS. People had their communication needs assessed and reviewed. Care plans detailed the individual communication needs of each person. Staff were aware of the importance of providing people with information in a format they could fully understand.

A system was in place to listen to and involve people. Most people and relatives raised no concerns about the home. 1 person told us, “I would feel at complete liberty to say if something needed changing.” 4 of the 13 people and relatives we spoke with said that concerns they had raised, were still ongoing in relation to areas such as the lack of curtains in one of the lounges, one person’s medicines being found on the floor and aspects relating to people’s behaviour. Records relating to these concerns were not recorded centrally to ensure they were managed and monitored. Management staff told us that this had now been addressed and any concerns which were previously recorded in people’s electronic care plans, were now recorded centrally which enabled any trends or themes to be identified and actioned in a more timely manner.

People and relatives told us that staff supported people to access health care services. Staff understood that people had a right to receive the care and support that met their specific individual needs and could describe how they did this. Advice from health care professionals was documented in people’s electronic care records.

People had equal opportunities to access care and support. Staff were aware of people’s needs and how these were met. Policies and procedures were in place to help ensure people’s rights were upheld.

People were supported to make choices to plan their future care. Records relating to people’s end of life wishes were not always person centred. Management staff were aware of this issue and were introducing a new recording system to document people’s future care wishes. Whilst we did not discuss this area with people, we did discuss with the registered manager who told us they would work with people, their families and health care professionals, to ensure people’s needs were met at this important time.