Pine House Rehabilitation Unit

This means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. We assessed one quality statement from this key question. The service was supporting people to manage their health and wellbeing. Patients had opportunities to give feedback on the service and suggest areas that could support them living healthier lives. The service had implemented a physical health lead and reported a positive relationship with a local GP to support patient’s physical health. However, a diabetic patient did not have a specific care plan for their diabetes which would inform staff of how to appropriately manage and monitor their diabetes effectively. Whilst staff we spoke to were aware of their responsibilities regarding this, it was only through word of mouth and not written down formally. Physical health folders contained inconsistent recording, incomplete documentation and gaps in some ongoing checks.