Pine House Rehabilitation Unit

This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. We assessed five quality statements from this key question. The service was in breach of regulation for governance at the service. There were ineffective governance systems in place to ensure that the service was safe and that gave managers appropriate assurance about care and treatment being provided at the service. Although processes and procedures had been implemented following the last inspection, issues in respect of record keeping, documentation and ongoing checks were still identified at this assessment. It was not clear that staff understood their responsibilities in respect of this and the importance of undertaking these activities. However, staff gave positive feedback about the culture of the service and the improvements that had been made since the last inspection. Staff and managers were positive about their roles and were passionate about continuing to improve the service. Managers were continuing to review and consider areas where improvements could be made to the service.