- Homecare service
Particular Healthcare Ltd
Report from 19 February 2025 assessment
Contents
Ratings
Our view of the service
Particular Healthcare Ltd is a domiciliary care service providing a bespoke care package to 1 person that lived in their own home. The person was supported 24 hours a day by 2 trained staff due to their complex clinical needs.
Date of Assessment: 20 February to 7 March 2025. The service is a domiciliary care service that provides 24-hour support to a person living in their own home.
This is the first inspection of this service since its registration in January 2022.
Although the person was kept safe, safeguarding practices had not initially been instigated in a timely way to ensure this. The provider confirmed that lessons had been learnt to ensure any future concerns were reported promptly to the appropriate authorities.
Staff were trained and identified risks were mitigated and managed well. There were enough staff with the right skills, qualifications and experience. The person’s medicines were managed safely, and they were involved in assessments and reviews of their needs. Care plans and assessments took account of the person’s communication, personal care and health needs. Staff worked in partnership with other agencies to make sure the person’s clinical needs were met. The person was treated with kindness and compassion and their staff team protected their privacy and dignity. The provider, who was also the registered manager had a shared vision with staff and a culture based on listening and learning. The registered manager, who was also the main carer for this person was knowledgeable regarding the person’s healthcare support needs. Staff confirmed the registered manager was supportive and visible. Staff understood their roles and felt able to give feedback. There was a culture of continuous learning and improvement to ensure the person received good quality care.
People's experience of this service
The person using the service was unable to provide any detailed information about the support they received but they did indicate they were happy with their care package and the support provided to them.
Professionals involved with the person’s care told us that overall, they had no concerns regarding the provision of care from this agency.
We saw there was enough staff available to support the person in a safe way and to enable them to spend time in their local community undertaking social activities. The person was supported by staff to keep their home clean to reduce the risk of infection. We saw that ongoing monitoring of care practices and the environment were in place, to identify any improvements required and take action as needed.