Particular Healthcare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated the person with kindness, empathy and compassion and respected their dignity. Staff treated colleagues from other organisations with kindness and respect. The staff team demonstrated that they had a good rapport with the person they were supporting and treated them in friendly and respectful way. We saw the person smiling and laughing with the staff. Professionals involved in the person’s care confirmed they had no concerns and found staff to be caring and respectful to the person using the service.

The provider made sure the person’s care, support and treatment met their needs and preferences. They took account of the person’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

A bespoke care package was in place to meet the person’s complex support needs. This ensured the person’s holistic needs were taken into consideration, such as their interests and how they liked to spend their leisure time.

The provider promoted the person’s independence, so they knew their rights and had choice and control over their own care, treatment and wellbeing. The person enjoyed regular activities that were of interest to them and accessed community facilities in accordance with these. The person was supported to maintain relationships with those important to them.

The provider understood the person’s needs, views and wishes. Staff responded to the person’s needs in the moment and acted to minimise any discomfort, concern or distress. Two staff supported the person at all times which ensured their support needs were met on an ongoing basis throughout the day and night.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The registered manager shared the importance of their workforce and how they considered their wellbeing. Staff told us how they felt supported by the registered manager and how they felt valued for the work they did.