Particular Healthcare Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure the person was at the centre of their care and treatment choices, and they decided, in partnership with the person, how to respond to any relevant changes in their needs. The person was involved in reviews of their care and in the day to day support they received.

The provider understood the diverse health and care needs of the person and their local communities, so care was joined-up, flexible and supported choice and continuity. The provider worked together across health and social care to provide coordinated and quality care for the person they supported.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to the person’s needs. The provider met the Accessible Information Standard by identifying the person’s communication needs. They recorded responses and improvements and liaised with the speech and language therapy team regarding this. The provider was proactively researching new ways to communicate with the person and discussed the different devices and technology they had trialled. The person was currently trialling switch buttons which is a communication aid that can be used for people that are unable to verbally communicate or have limited verbal communication.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved the person in decisions about their care and told them what had changed as a result. Any complaints received were taken seriously and investigated with actions taken to improve outcomes.

The provider made sure that the person could access the care, support and treatment they needed when they needed it.

The person was supported in planning appointments with healthcare professionals or when emergency healthcare was needed. This included the person’s accessibility requirements.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. The provider was passionate in ensuring the person they supported was treated fairly and not discriminated against. Staff received training and supervision in equality and diversity.

The person was supported to plan for important life changes, so they could have enough time to make informed decisions about their future. The registered manager informed us that since using the service the person had not required any hospital stays. Steps had been established for what to do in an emergency medical situation should this be required.