Particular Healthcare Ltd

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated good.

This meant people were safe and protected from avoidable harm.

This service scored 72 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Systems were in place to learn lessons from incidents, complaint and safeguarding incidents. Staff confirmed lessons learned was shared with them and they felt involved in this process.

The provider worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care. The registered manager told us about the systems they had in place and the relationships they had built with external professionals to ensure the person received care and support in response to their needs.

Although the provider concentrated on improving the person’s life; they had not always shared concerns quickly and appropriately, to protect the person’s right to live in safety, free from avoidable harm and neglect. A safeguarding incident has not been reported to the local authority in a timely way to ensure the person was protected from harm or abuse. The registered manager told us of the lessons that had been learnt and confirmed how they would manage any future incidents by following the safeguarding procedures in place.

The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them.

The registered manager and staff team worked with the person to understand and manage risks. Staff had access to information about risks to the person’s health and safety and had received training in understanding risks associated with the person’s health needs. Staff provided care that fully met the person’s needs and was safe and supportive.

The provider detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care. The person’s care plans evidenced risks relating to the environment had been considered and mitigated. Any repairs to equipment were undertaken in a safe and timely way.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs. The provider operated safe recruitment processes. This included undertaking appropriate checks with the Disclosure and Barring Service (DBS) and obtaining suitable references. DBS checks provide information including details about convictions and cautions held on the Police National Computer. The information helps employers make safer recruitment decisions.

The provider assessed and managed the risk of infection. Systems were in place to manage infection control as the person supported was vulnerable to infection. The registered manager and staff team had a good understanding of the risks to the person and how to mitigate them.

The provider made sure that medicines and treatments were safe and met the person’s needs and preferences. Best guidance practice was followed to support the person to manage their prescribed medicines and treatments, to protect them from the risk of avoidable harm