Lee Mount Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and relatives spoke very positively about staff who provided their care and support. They told us staff were kind and caring and actively promoted their independence wherever possible. One person said they, “certainly felt” their independence was promoted. They said, “I can go to the radio station or into town as I wish. When the (provider’s) new home opens, I will be moving there to a much bigger room. I have been able to buy my own furniture and curtains. The owner is keeping it all safe for me until I move.”

People’s lifestyles, hobbies and interests were assessed through the service’s ‘Social Life Story’ document, which staff completed with people to help get to know them.

People were actively encouraged and supported to engage in activities of their choice.

People told us about a range of activities they accessed and enjoyed both inside the home and in the local community. We saw a number of examples of how engaging with meaningful activities had benefited people’s health, independence and social enjoyment. For example, staff had supported all of the people living at the service to gain their own bus passes, which made access to the local area much easier. People were supported to continue to attend clubs and restaurants they had enjoyed prior to living at the service.

Relationships with friends and families were encouraged and relatives told us they were welcome to visit at any time and felt part of the home’s community.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.