Lee Mount Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question outstanding. At this assessment the rating has remained outstanding.

This meant services were tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care.

This service scored 93 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider demonstrated an exceptional commitment to making sure people were empowered to be at the centre of their care and they were fully supported to engage in and enjoy their lifestyle choices.

We saw a number of examples of how, with the commitment of staff to make sure people’s care and support was completely person centred, their health and wellbeing had improved to a level that meant they were able to enjoy active and meaningful lives.

For example, one person had been admitted to the service from their own home mentally and physically very unwell. With dedicated support from staff and a wholly person-centred approach to making sure appropriate health and social care professionals were involved in their care, the person had regained interests and skills they had not enjoyed for a long time. This had positively impacted the person’s physical health, cognitive function, and emotional well-being, significantly improving their quality of life.

Another person had come to the service from another care home who felt they could no longer manage the person’s complex needs and behaviours, which could only be managed with medication. Again, through the committed person-centred approach to improving their mental and physical health, the person no longer required medication to control their behaviour and was able to engage with others and formed friendships and relationships with other people living at the home and in the local community.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders were innovative in how they listened to information about people who were most likely to experience inequality in experience or outcomes. Staff and leaders actively used this information to provide exceptionally tailored care, support and treatment in response to this.

We saw a number of examples of how staff had listened to people to establish their wishes and then worked collaboratively, sometimes with partners to support people to realise their wishes.

One person had a strong desire to return to live in the country of their birth. Staff discussed this with the involved social worker and advocate. However, appropriate residential care could not be arranged in that country for the person. As an alternative, staff continued to work with partners to support the person to visit the country of their birth and spend time with family. This was successfully risk assessed and organised and the person enjoyed a wonderful experience.

Staff had sought funding for another person to train to present a programme on a local radio station which they were enjoying doing twice each week. A second person was also working toward doing this.

One person had a lifelong strong interest in flying but had never had the opportunity to realise their ambitions. Staff discussed the possibility of flying sessions with the person who was very interested. After conducting research, staff found a company offering flying experiences and were working with them to complete risk assessments to enable the person to do this.

For a very significant birthday, one person wanted to raise money for charity. Staff organised a walk around the local park, one lap for every year of the person’s life to raise the money. This was enjoyed by other people living at the home, their relatives and staff and was even repeated the following year.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.