Lee Mount Residential Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

Staff told us management were very supportive and exemplified the caring attitudes they expected of their staff. They gave examples of managers providing some of the in-house training, tailoring it to the specifics of people living at the service and delivering in a variety of ways that kept staff engaged. Staff said, “You can come in and discuss any concerns you have, about work or personal stuff, and they genuinely care. They’re not slack though; they will tell you if something’s not good enough or if something needs doing, but they’re really supportive as well” and “I know if I have a problem, I can come straight in, and they won’t just tell me the answer, they’ll coach me through it and work with me to help me find the solution.”

Everybody we spoke with felt the home was very well managed. Relatives told us of events that took place, both in the home and outside, from visits to the local town to go shopping, to walks in the park and trips to the theatre. People and relatives said they knew the management team well and said they were always visible around the home initiating conversation with people and relatives.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.