Lee Mount Residential Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

Managers and senior care staff told us they had developed positive relationships with Quest (community nursing team) and district nurses and were able to request visits for people as they were needed.

Staff told us about using time supporting people with personal care to check for pressure sores, skin tears and bruising. They said any concerns would be raised with senior staff for investigation.

We saw examples of measures such as risk reviews, additional observations and discussion at daily handovers that would be put in place to provide enhanced support after an accident or if there was a risk to somebody’s health.

People’s relatives told us about staff’s willingness to support people to attend appointments and one said staff contacted the doctor when their relative had been unwell. They said, “It appears that the home and the GP have a good bond.”

All the people we spoke with commented that the food provided at the service was very well balanced. People enjoyed it, and said fresh fruit was always available. They felt that a great deal of thought went into the menu planning.

One person had been supported by a member of care staff to start attending a local gym and staff supported people out on walks. For those less physically able, chair exercises were held in the home.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.