The Medika Clinic

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service since its registration with CQC in 2022. This key question has been rated as Good.

We found that people were treated with kindness, empathy and compassion, and their privacy and dignity was respected.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity. People commented that they were treated with respect and consideration. They expressed trust in the practitioners who worked at The Medika Clinic, and they said their privacy was protected.

We observed interaction between people using the service and this was respectful and kind.

We saw that the leaders took active steps to protect people’s privacy by screening them from view of the main street.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. The assessment process considered people’s strengths, abilities, aspirations, culture and unique backgrounds and identified people’s protected characteristics.

People who attended The Medika Clinic had complete choice over using the service. The service advertised treatments and displayed feedback on the site that reflected people’s experiences of the different procedures and the outcomes.

The provider also built in a ‘cooling off’ period after the initial consultation for a procedure.

Procedures included a period of waiting between each stage of completing a treatment. This was to provide people with an opportunity to discuss any discomfort or allow potential side effects to show-up. We saw evidence that this process was used to effectively respond quickly to any immediate risk and also minimise discomfort. We saw that staff were quick to provide corrective care and treatment.

Staff described action taken, including providing reassurance, additional time at the clinic and refreshments, if people became upset because of their lived experiences that had brought them to the clinic.

The service listened to and understood people’s needs, views, and wishes.

Within 24 hours of a procedure, people were asked to give feedback about the effects of treatment and also share any experiences of discomfort. This gave staff the opportunity to provide reassurance as this was usually within the expected parameters. However, staff would also provide alternative additional advice if needed.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. The staff team was small. Feedback from staff indicated that the leaders, including business partners, were generous in providing training opportunities. Staff felt the work life balance was good and there was sufficient flexibility in the system to enable them to respond to individual emergencies. This was because each person had sufficient understanding about how the business operated with regards to reorganising appointments, setting up rooms safely for procedures and booking people in when they arrived for a procedure.

Meeting records confirmed staff development and wellbeing was discussed and requests made by staff were reviewed, agreed, and facilitated. The meeting records made it evident that the leaders valued staff.