The Medika Clinic

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met people’s needs, and that staff treated people equally and without discrimination.

This is the first inspection for this service since its registration with CQC in 2022. This key question has been rated as Good.

We found that people, and staff had ready access to information and advice, steps were taken to ensure people understood procedures and what actions they could take if they were dissatisfied with their care or treatment.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People who used The Medika Clinic self-referred and were able to make an appointment on a date and time that suited them during the operating time of the service.

The service made sure people were at the centre of their care and treatment choices.

People who used the service were invited to make contact if they felt they needed additional advice or support following a procedure. People were actively contacted to ensure they were given the opportunity to seek additional advice or raise concerns.

The service made sure people were at the centre of their care and treatment choices and joint decisions were made on how to respond to relevant changes in needs. The service understood the potential of the health and care needs of people who chose to use to access their service.

In the main, people had opinions about the treatment they wanted. Integrity was maintained as the service would do their best to meet those individual needs based on the aesthetic industry best practices and guidance.

The service provided appropriate, accurate and up-to-date information in formats that met the individual needs of people who used the service.

Processes in place for dealing with information met best practice standards in respect of GDPR (General Data Protection Regulation).

Consumer rights were protected, fees were published, and people were given a cooling off period before the procedure took place.

The leaders indicated that people had not needed translation and interpretation services, however, it was a service they would support people to access if required.

The Medika Clinic website also provided detailed information about services that people could access according to their preference.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in looking at the outcomes of their care and told them what had changed for them and others as a result. The Medika Clinic provided detailed information about how people could raise a concern about the service. They were open about dealing with concerns and were signed up to the Independent Health Advisory Service to ensure people had access to an independent adjudicator if a dispute were to arise.

The complaints policy was on display in each of the consulting rooms. Guidance on how to give information to CQC was also advertised.

Information provided by the service confirmed that changes were made as a result of feedback from people using the service and that people were kept informed about these changes. Changes have included additional precautions, which exceed best practice guidance, to respond to the needs of a particular cohort of people who use The Medika Clinic.

The service made sure that people could access the care, support and treatment they needed when they needed it. The provider ensured people were contacted after a procedure to check their progress. Records confirmed that these checks were monitored, and action taken to deal with lapses and ensure compliance with this procedure.

The Medika Clinic is a private self-funding aesthetic clinic. Staff and leaders actively listened to information and identified people who may need additional support to use the service such as physical access. Feedback provided by people using the service both to the provider as well as CQC was positive.

The Medika Clinic is a private aesthetic clinic. This evidence category is not relevant for this service.