The Medika Clinic

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

This is the first inspection for this service since its registration with CQC in 2022. This key question has been rated as Good.

We found the provider had clear and effective governance processes, which supported the safe delivery of care and customer satisfaction.

Staff were clear about their individual responsibilities and knew who was accountable for each aspect of the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider identified their main aim and direction was to prioritise patient experience and continually strive for improvement.

This sentiment was echoed by staff we talked with and also confirmed in the minutes of team meetings and governance meetings. We noted governance meetings included the board members of the company supporting The Medika Clinic. Health and safety, staff development and future plans were discussed.

Feedback from The Medika Clinic internal patient survey also confirmed that the objective concerning ongoing improvement and caring culture was shared with people using the service. Information from people was used to measure how well the service was meeting those objectives.

Records from meetings and feedback from staff indicated the service had inclusive leaders, including business partners, who understood the context in which they delivered care, treatment and support. The content and tone of meeting records, both with staff and at governance level indicated the provider had the skills, knowledge, experience and credibility to lead effectively. The tone and manner of interactions experienced and observed indicated they led with integrity, openness and honesty.

The service fostered a positive culture where people felt they could speak up and their voices would be heard. Staff were aware of how to raise concerns. However, they felt because they worked alongside the provider and each other, issues were usually dealt with before there was a negative impact. Additional support was provided when problems arose.

The service was a diverse and inclusive workforce. Staff had attended Equality, Diversity and Human Rights training.

The provider had established governance processes that were appropriate for their service. Staff could access all required policies and procedures. Managers held regular practice meetings with staff, during which they discussed clinical concerns and emerging risks. Managers clearly recorded any actions arising from these meetings and ensured they shared these with staff.

Staff took confidentiality and information security seriously and were signed up for meeting ISO standards for information security and provided an ISO registration number.

Leaders and managers of The Medika Clinic supported staff, and staff we spoke with were clear on their individual roles and responsibilities. Managers met with staff regularly to complete appraisals and performance reviews. Evidence indicated action was taken if gaps in performance were identified.

The Medika Clinic is a private aesthetic clinic. This evidence category is not relevant for this service.

There was a focus on continuous learning, innovation and improvement at The Medika Clinic. The team were enthusiastic about the learning opportunities available for improving and enhancing the use of aesthetic procedures. The team measured improvements and attended industry led conferences to ensure they were informed about new innovations and also updated about changes to established procedures.

There was a programme of regular auditing to review the experience and outcomes for people, this focused on improving care and treatment.



All feedback from patients was recorded and used for monitoring and learning.

The provider described how findings from audits and risk assessments completed at The Medika Clinic were actively shared with others in the aesthetic industry to contribute to safe, effective practice and research.